WhiteWater support

How can we help?

Search for an answer or browse the support topics below.

All help topics

Find your answer.

01

Manage my membership

Cancel, change, pause, or update your Unlimited plan.

How do I cancel, change, or pause my membership?

Send a membership request below and choose Cancel, Change, or Pause. That selection is added to your support ticket so it reaches the team with the right request type.

Submit a membership request
How do I update my vehicle or payment method?

Sign in to the member portal to manage the vehicle and payment information connected to your plan.

Manage my plan
Can I use my membership at different locations?

Your membership follows your vehicle at every participating WhiteWater Express location.

Find a location
02

Plans, billing & washes

Find plan details, billing guidance, and single-wash options.

Where can I compare Unlimited plans?

The Unlimited page lists the current plan tiers, prices, and included wash features in one place.

Compare Unlimited plans
Can I buy washes without a membership?

Yes. Single-wash packs are available separately from monthly Unlimited memberships.

View wash packs
Are there contracts or cancellation fees?

Unlimited plans are month-to-month with no long-term contract. A cancellation must be received five days before your next installment payment; the full terms are in the FAQ on the home page.

Request a cancellation
03

My wash visit

Get quick answers about vehicles, wash timing, and amenities.

Can you wash trucks and lifted vehicles?

Many trucks are supported, but clearance and tire-width limits vary by location. Check with the team before visiting if your vehicle is oversized or modified.

Find a nearby wash
What is included with the free vacuums?

High-power vacuums, towels, mat cleaners, air tools, and detail products are included where available.

How long does an express wash take?

A typical WhiteWater Express wash takes about three minutes from start to shine.

How can I share feedback about my visit?

Send a support request below and choose Feedback. That tag is added to your ticket so the team can identify it quickly.

Share feedback
04

Locations & hours

Find a wash, get directions, and check confirmed location details.

How do I find my nearest WhiteWater Express?

Search by ZIP code, city, or address on the Locations page. You can also choose to share your location to see nearby washes and distances.

Search locations
Where can I check a location's hours?

Open a wash from the Locations page to see its confirmed details. If hours are not listed, call before making a special trip.

Browse locations
Are the same amenities available at every wash?

Amenities can vary by location. A location page shows confirmed details when they are available; call the support line if you need to verify a specific amenity.

Contact support

Send us a request.

Choose Cancel, Change, Pause, or Feedback below. We'll add that tag to your ticket so the support team knows exactly what you need.